FAQs
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What methods of payment are accepted?
Accepted providers:
Visa
Mastercard
American Express
Discover
JBC
Diners Club
Elo
Shop Pay
Google Pay
Apple Pay
Affirm -
What warranty is included with the products?
Your TiiPii product is backed by a 12 month comprehensive warranty. Please see our warranty page for full details. This warranty applies only to the original purchase. Proof of purchase is required.
This warranty does not cover:• Normal wear and tear
• Damage arising from abnormal use, or abuse
• TiiPii's which have not been maintained, or which have been modified
• Any indirect or consequential loss
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How do I return or exchange items?
Sales are covered by a standard 30 day return policy, details of which can be found here. Please contact our customer service team if you like to discuss returning your item.
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How long will my delivery take?
We aim to deliver all items within 3 - 5 business days from date of purchase. Please see our updated Shipping Policy for any COVID-19 delays.
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How much will delivery cost?
Delivery is free within The Contiguous United States states (excluding Hawaii and Alaska).
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I don't live in one of the listed areas, how can I order?
• Shop TiiPii UK/EU
• Shop TiiPii AU
• For any other countries please contact us and we will come back to you straight away with the best possible delivery option.