FAQs

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    What methods of payment are accepted?

    Accepted providers:

    Visa
    Mastercard
    American Express
    Discover
    JBC
    Diners Club
    Elo
    Shop Pay
    Google Pay
    Apple Pay
    Affirm

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      What warranty is included with the products?

      Your TiiPii product is backed by a 12 month comprehensive warranty.  Please see our warranty page for full details. This warranty applies only to the original purchase. Proof of purchase is required.

      This warranty does not cover:

      • Normal wear and tear 

      • Damage arising from abnormal use, or abuse 

      • TiiPii's which have not been maintained, or which have been modified

      • Any indirect or consequential loss

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        How do I return or exchange items?

        Sales are covered by a standard 30 day return policy, details of which can be found here. Please contact our customer service team if you like to discuss returning your item.

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          How long will my delivery take?

          We aim to deliver all items within 3 - 5 business days from date of purchase. Please see our updated Shipping Policy for any COVID-19 delays.

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            How much will delivery cost?

            Delivery is free within The Contiguous United States states (excluding Hawaii and Alaska). 

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              I don't live in one of the listed areas, how can I order?

              • Shop TiiPii UK/EU

              • Shop TiiPii AU

              • For any other countries please contact us and we will come back to you straight away with the best possible delivery option.